Privacy Policy

We collect information in the following ways:

Information you provide to us

• Service and contact requests. When you request service, book an appointment, or contact us through our website (including our online booking and chat tools), we collect your name, phone number, email address, service address, and any details you choose to share about your request.
• Job applications. If you apply for a position through our Careers page, we collect your name, contact information, and the information in your application.
• Communications. When you call, email, text, or message us, we keep a record of that correspondence.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies (see Cookies & Similar Technologies below).

Information from third parties

We use third-party providers — including our scheduling and customer-management platform — to operate our booking, chat, and customer-portal features. These providers may collect information directly from you on our behalf and share it with us so that we can respond to your request.

We use the information we collect to:

• Respond to your inquiries and provide the service you request;
• Schedule appointments, provide estimates, and perform HVAC services;
• Process and evaluate job applications;
• Send service updates, confirmations, and (where permitted) promotions;
• Operate, maintain, and improve our website and services;
• Protect against fraud, and maintain the safety and security of our business; and
• Comply with our legal obligations and enforce our agreements.

We do not sell your personal information. We share it only as described below:

• Service providers. We share information with vendors who perform services on our behalf, such as our scheduling, customer-management, chat, and online-booking platform, our payment processors, and providers of website hosting, analytics, and mapping. These providers may use your information only to perform services for us.
• Professional advisors. We may share information with our accountants, lawyers, and similar advisors when reasonably necessary.
• Legal and safety. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how the site is used, and improve your experience. Some cookies are essential for the site to function; others help us analyze traffic. You can control cookies through your browser settings, but disabling some cookies may affect how the site works.

Because there is no industry-standard response to browser “Do Not Track” signals, our site does not currently respond to them.

If you provide your mobile number and opt in, we may send you text messages related to your service, such as appointment confirmations, reminders, and status updates. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Opting out of text messages will not affect the other ways we communicate with you. We do not share your mobile number with third parties for their own marketing.

Our website may contain links to, or embed features from, third-party services (for example, an embedded map, a chat widget, or a customer portal). These services are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party service you use.

We keep your personal information for as long as needed to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

• Marketing. You may opt out of promotional emails by using the unsubscribe link in any such message, or by contacting us. We will still send you non-promotional messages about your service.
• Access and correction. You may ask us to access, update, or delete the personal information we hold about you.
• State privacy rights. Depending on where you live, you may have additional rights regarding your personal information under applicable state law. To exercise any of these rights, contact us using the details below, and we will respond as required by law.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Reinhardt Heating and Air
4458 Posterity Ct, Unit 10, Gastonia, NC 28056
Phone: (704) 735-4919
Email: office@reinhardtheatandair.com